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Jenna Jameson Diary : September 30, 2002

| Monday, September 30, 2002
Toady I spent designing outfits for the CES show for all our girls to wear. We have quite a few under our wing this year.., Briana, Jill, Haven, Ashton, Nina, Chloe, and a few more we are adding to the roster! We have undoubtedly the hottest girls to ever grace the net! So , I think that their outfits should properly represent them. I love to design it's neat. Definitely a change of pace. Tonight is date night... Justin and I are actually going out on a date; we never have much time just together aside from work. I think that every relationship needs special time to spend with just one another doing something fun. We are leaving for the book fair in Germany on the 7th, so we need to hustle to get things going. I Dream of Jenna has been selling unbelievably well...we set a new record for sales and the reviews have been awesome!!! The VHS is in stores now or can be purchased in our store. The DVD will be released in the end of November early December. Ok I need to get ready for tonight’s festivities. I ran across this amusing article today that I thought I might share to everyone... Have a great night JJ..... "Whaddaya mean it's not in stock?" I overheard this several days ago in a sporting goods store, when a customer brushed aside inferno-like heat to ask about a snowboard. If it's you as a customer doing the asking, stop and think — no, for the most part, means no. If you're on the other end, no matter how incredulous or rude, it's always best for you or your salespeople to calmly repeat that the item isn't available. If the customer has somehow gone deaf in the past 20 seconds, suggest that a manager or supervisor might help restore his hearing.

"I cannot believe how much this costs!" Heard this one in a convenience store in relation to a Snickers bar. (Amid the slime left behind by Enron and WorldCom, here's a vile instance of corporate piracy.) Granted, many items can be rather steep, but last I looked it isn't the woman with the name tag setting the going rate. If you hear such a comment, politely remind the consumer about that particular dynamic of our economy. And if, by chance, you do decide on prices, simply say you're sorry they find it's high but that's what you're charging. It's a nice way of saying take it or leave it, Diamond Jim.

"Let me finish this call first." This has never happened to me, but it's one with which I surely sympathize — the clerk patiently waiting for a customer to end a cell-phone call before paying. Not merely rude, but, I suspect, an exercise in pure narcissism. ("Look at me, everyone! I'm talking to the video rental store while I'm buying a box of Count Chocula!") If you're talking with a salesperson, become acquainted with your phone's off switch. And if you're dealing with someone whose phone seems every bit attached as an oversized earring, politely remind them that others are waiting.

"Could you hurry it up?" I've caught this remark more times than I care to remember. It's rude, brusque and inherently insulting. If you're pressed for time, try rephrasing it. (Such as, "It would really help me out if I could finish up here as quickly as possible.") If you happen to be the one who's accused of moving with the speed of erosion, simply remind your customer you're doing the very best you can.

"Just what is your problem?" Variants to add on to this global accusation include references to stupidity, lack of mental and emotional development, and other derision. There's no cause for this — if nothing else, who's going to suddenly going to snap to and offer exemplary service after you've just questioned their lineage? If you've just taken one of these in the face, immediately suggest that they chat with a manager or someone else — such as their own mother. You shouldn't have to deal with it, and trying to reply in any fashion may only sour things even more.

"I'm not leaving until I get what I want!" This is usually sputtered loudly in the hopes of attracting attention. Unfortunately, on the scale of lame ultimatums, this ranks right alongside Khrushchev's promise to bury the West. Try to remember that stores do, in fact, run out of stock — you can't simply embarrass someone into making that Martha Stewart action figure appear out of thin air. Faced with such a comment, tell a customer you're sorry they're dissatisfied (remembering, as one reader pointed out, that they are on private property and can, if need be, be removed).

A bonus bundle for No. 7. To conclude, I have a laundry list of quickie favorites as suggested by readers (some of which belie any sort of reasonable response):

"Can you get my money out? I just had my nails done."

Said to a child: "Johnny, be quiet or this salesperson will yell at you."

"Can you look after my child while I try this on?" Of course, madam, right after I finish chewing him out.

"Here!" (followed by money or credit card being tossed onto a counter).

"Do you work here?" Often said to a uniformed employee with a name tag who's been hammering a cash register for the better part of an hour. If you're the employee, answer with due politeness and you'll likely be up for a Nobel Prize. If you're the one asking this archetype of pure density, well, you'll probably get what's coming to you. But don't forget to ask the gray-suited manager at the insurance agency if they've sold out of copies of the new Barry Manilow CD.

Smiles, Jenna

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